Shipping policy
Shipping Options and Costs
We offer shipping through Canada Post for both Canadian and US customers. During checkout, you can choose between the following options:
- For Canadian Orders:
- Expedited Parcel: A reliable and cost-effective shipping option with tracking within Canada.
- Xpresspost: A faster service with tracking for quicker delivery within Canada.
- For US Orders:
- Tracked Packet - USA: A cost-effective option with tracking for smaller parcels to the United States.
- Expedited Parcel - USA: A more comprehensive option with faster delivery and tracking to the United States.
Shipping costs will be calculated at checkout based on your location and the selected shipping method. The estimated shipping times will be displayed at checkout.
Order Processing Times
We aim to process and ship your order within 1 business day, but it may take up to 2 business days during peak times. Please note this does not include shipping time.
Customs Duties and Taxes (For US Orders)
For customers in the United States, your order may be subject to customs duties and taxes upon delivery. These charges are not included in the product price or shipping cost and are the responsibility of the recipient. Please check with your local customs office for more details.
Tracking Information
You will receive a tracking number once your order has been shipped. Please be aware that tracking may be less detailed when your package is in transit between Canada and the United States.
Customs Delays (For US Orders)
Occasionally, customs processing may cause delays beyond the estimated delivery time. We appreciate your patience in such instances.
Shipping Delays
While we aim to provide timely delivery, we cannot guarantee delivery dates, especially during high-volume periods like holidays. Please consider potential delays when placing your order.
Contact Us
If you have any questions or concerns about your order, please contact us at info@jimpetersmusic.com / +1 (514) 907-2525.